PRODUCT:

1.  Are your products compatible with all Apple Watches?

Yes!

-       Find Your Case Size

Check the back of your Apple Watch for the case size.

-       Select Compatible Straps

Ensure the watch band matches the case size engraved on your Apple Watch. An incorrect size will result in mismatched connectors.

-       Measure Your Wrist Size

Make sure the strap length fits your wrist comfortably. While our watch straps are adjustable, the shortest and longest lengths vary by style. Use a soft ruler or a non-elastic cloth to measure your wrist circumference.

The fit range for each strap is listed on the product page. Find one you love and check the details.

 

2. How do I change my band?

Removing and replacing Apple Watch bands is easy with Apple’s redesigned system. Here are four simple steps:

-Turn Your Apple Watch Face Down

Hold your Apple Watch facedown and locate the two horizontal buttons on the back.

 

-       Press the Buttons and Slide Out the Band

Press down the top button and slide the top band out. Repeat for the other side.

 

 

-       Slide in Your New Strap

Ensure both the watch and strap are facing the same direction, then slide in the new strap without pressing the buttons.

 

 

-       Check for a Secure Fit

Lightly pull and shake the connectors sideway to ensure the Apple Watch Strap is safely connected with your Apple Watch. The strap connectors will scratch your hand and not be properly locked onto the Apple Watch if you've flipped it upside down before installing it.

Now that you know how to replace your band, check out our collection of Apple Watch Jewelry Straps to elevate your look!

3. Are your jewellery straps waterproof?

Not all DAMÉ straps are waterproof, but those made from stainless steel are water-resistant. Stainless steel is resistant to corrosion, making these straps durable and suitable for activities like sports or rinsing under running water.

4. Can I personalize my Apple Watch strap?
Currently, DAMÉ does not offer personalization options for Apple Watch Straps.

5. What materials are used for your watch straps?

Our watch straps are made from rubber, stainless steel, metal alloys, resin, leather, and leather. Each product description clearly lists the materials used.

 

Feel free to check the product descriptions for more details!

SHIPPING & DELIVERY:

6. What is the shipping cost and time?

Shipping is free on all orders.

Orders are processed and dispatched within 7 working days. Domestic deliveries typically take up to 5 working days after dispatch. Once your order is shipped, you’ll receive a confirmation email with tracking details.

RETURNS & EXCHANGES:

7. How long do I have to return?
We do not accept returns due to the nature of our products and hygiene reasons. Please review all product details before purchasing.

8. How do I submit a return?
Returns are not permitted. However, if you receive a defective or damaged item, contact us within 48 hours of delivery to request an exchange. We recommend taking an unboxing video of the product upon receiving it, as this helps us verify any issues quickly.

9. Item damaged upon arrival
If your item is damaged upon arrival, contact us within 48 hours of delivery with photos of the damage and an unboxing video, if available. This will help us process your exchange promptly.

10. My item is faulty
If your item is faulty, please contact us within 48 hours of delivery with photos and an unboxing video, if available. We will assist you with resolving the issue.

11. My item arrived too late or is no longer needed
We do not offer returns, refunds, or cancellations for items that arrive late or are no longer needed. Please ensure you review shipping timelines before placing your order.